Making this year a successful year for your commercial aviation organization depends on one word: training. By emphasizing flight crew training, a commercial company equips their operating crew members with the tools to conduct flight operations smoothly and to confront any unexpected challenges successfully. When this fiscal year comes to an end, success could be measured by two matrices many organizations have in common.
First, you know that you have had a successful year if injuries to people are at a minimum. We are talking flight crews, ground crews, maintenance crews, passenger customers and all others with whom your company interacts. Deaths of course cast an irrevocable shadow over your operation. Training has been found in most if not all mishap investigations to have been lacking when injuries and death occur. Training is procedural based, so when people are involved in violation of procedures that lead to mishaps, somehow training failed to achieve a level of safe performance. Who needs a mishap investigation to tell us that? Hopefully no one. Instead of investing time in injury investigations, invest time in training, so that people are doing the job per procedures. The costs involved with injuries and death are monumental, beyond the imagination. Worse yet, after these costs have been paid, the injury and death remains, a haunting reminder of training failure.
Second to account for is damage and destruction of property, equipment, material assets, things that cost money. Nothing cuts into profits than replacing damaged and destroyed property. Worse yet is all the paperwork associated with the loss investigations. But in these investigations, it is very common to discover that people somehow did not know what they were doing when they damaged or destroyed the equipment. Why is that? Was training lacking or only minimally provided? Did the training have it’s origin in the company’s procedures? Do you want to enjoy a successful year? Make sure all people know what they are doing with the equipment that they use to do the job. If they are flight crew, do they know every switch, every light, every function of every system? Have they flown every procedure in the procedures manual in the simulator? Have they practiced the Go Around in the sim enough to do it well every time, smoothly every time, coordinated every time with their fellow crew member?
Training is training only when it is based on procedures. That is the definition of training: practicing the written standardized procedures associated with the company certification. Think about that. Who knows the company’s certification operating specifications? Does everyone know them? Are all pilots educated on the subject of operations specifications? Does everyone know that the SOP is based on these Ops Specs? Does every one know that training is based on the procedures? If not, seems like it would be worthwhile to connect these dots for all employees and managers.
By training all of the people in your organization to comply with the procedures that support the ops specs, your company could have a very successful year.